At we recognize not only that a satisfied customer is a happy customer, but it is the only kind of customer we want to have!

We enjoy reaching out to our customers in special ways so much and it encourages us even further when our friends and customers tell us about their experiences with us.

Below is just a little of the feedback we strive to receive everyday.

Dear Mark/Pat,
I just wanted you to know how much Judy and I enjoyed the pleasant and painless experience we had in your store a few days ago. In the process of finding a perfect ring, you educated us, provided viable alternatives and left the decision making to us. We feel very fortunate to have come to your store and to have experienced not just the outstanding quality and range of products, but the highest of quality in service too. We are telling all of our friends and family about the wonderful experience we had at the Diamond Vault. Keep up the outstanding work!

Sincerely, Ed Urban

My son Nick was considering purchasing an engagement ring for his girlfriend, Sara. I heard a Diamond Vault commercial on the radio while driving and called them immediately for more information. Pat answered the phone and was so friendly and helpful, we went to their store that same day. Nick picked out a beautiful 1.4 carat diamond and had it set in a simple band and surprised her with it the following week...and she said, YES.

Sincerely, Chris Senko

Thank you Pat,
Not only for the most beautiful ring in the vault — but for the presentation — the night and dinner at Tapestry’s. Such a romantic evening — breath-taking moments, precious memories and my ring. Thank you both.

Love, Bernie Biafore

We searched high and low for an anniversary ring to match my wedding band. The Diamond Vault was able to find a manufacturer who could make an exact match. They also found the perfect diamond to complement it. They provide excellent service and follow up to ensure total satisfaction.

Thank You!  Sheri & Joe Barainca

After stopping in at several retailers at the mall, we were very relieved when we discovered the Diamond Vault. With this being our first experience with such an important purchase, Mark and Patricia made us feel completely at ease in a no-pressure environment. Not only did they help us design the perfect ring, but educated us in the actual product we were purchasing. We were pleasantly surprised when receiving the appraisal, validating the value of the overall experience. If you're in the market for a jewelry purchase we would strongly recommend stopping in to see Mark and Patricia at the Diamond Vault!

Katrina Garr and Tim Bennett

From Devastation to Realization to Exhilaration...

I was devastated when I realized that my center diamond was missing from my wedding ring. I looked at the empty space with an impending sense of dread. I immediately called my husband and, in a sobbing, voice explained what had happened. He tried to assure me that as long as I was alright, everything would work out.

I spent that afternoon in my third grade classroom, skimming the floor for the missing diamond. My third graders attempted to help out, but we found nothing.

Then, in June, I walked into the Diamond Vault. Truly, that was when my world began to brighten substantially. I realized that there were two experts ready and willing to help me. Mark showed me a large selection of diamonds. I decided to up-grade from about ˝ carat to over one carat. Mark suggested that I go with a six prong setting rather than a four prong because the diamond would be more secure. He explained that my ring could be re-sized and a new setting put in place with the other existing diamonds. I realized that something very awful could become something very new and exciting. Then Mark and Pat assured me that if I left my old ring settings with them, (the engagement ring and wedding rings), they would have the new diamond placed into the setting and have an in depth appraisal completed on the ring. They said that the whole ordeal would take about one week.

Now for the “Once Upon a Time” portion of the story…

About four days after my trip into the Diamond Vault, my husband Bryson invited me to dinner. We went to this quaint little restaurant on the North side of town. We ordered a fine bottle of wine and enjoyed a spectacular meal. Then our waiter came by and told us that desert was included with our meal. He came back with a silver covered platter and placed it in the center of the table. My husband of 17 years got on his knees and thanked me for the wonderful years together. He told me he would marry me all over again and in fact asked me to spend another 17 years with him. As he said these words, the cover was taken off the “desert tray” and there was my original wedding/engagement ring with a brand new beautiful (large too) diamond right in the middle. I felt such a sense of exhilaration and happiness. With tear-filled eyes of utter exhilaration, I placed the new ring on my finger.

I found out later that Pat had helped my husband to be the romantic man that is there, but that I don’t often see. Thanks Mark and Pat, you helped us turn a sad situation into a marvelous one. You are… I am convinced… angels on earth.

Sincerely, Karen Gordon